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SEND-PR(1)                                                          SEND-PR(1)



NAME
       krb5-send-pr - send problem report (PR) to a central support site

SYNOPSIS
       krb5-send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
               [ -P ] [ -L ] [ -s severity ] [ -c address ]
               [ --request-id ] [ -V ]

DESCRIPTION
       krb5-send-pr  is a tool used to submit problem reports (PRs) to a central support site.  In most cases the cor-
       rect site will be the default.  This argument indicates the support site which is responsible for the  category
       of  problem  involved.   Some sites may use a local address as a default.  site values are defined by using the
       aliases(5).

       krb5-send-pr invokes an editor on a problem report template (after trying to fill in some fields  with  reason-
       able  default  values).   When you exit the editor, krb5-send-pr sends the completed form to the Problem Report
       Management System (GNATS) at a central support site.  At the support site, the PR is assigned a  unique  number
       and  is  stored  in the GNATS database according to its category and submitter-id.  GNATS automatically replies
       with an acknowledgement, citing the category and the PR number.

       To ensure that a PR is handled promptly, it should contain your (unique) submitter-id and one of the  available
       categories to identify the problem area.  (Use 'krb5-send-pr -L' to see a list of categories.)

       The  krb5-send-pr  template at your site should already be customized with your submitter-id (running 'install-
       sid submitter-id' to accomplish this is part of the installation procedures for krb5-send-pr).  If this  hasn't
       been done, see your system administrator for your submitter-id, or request one from your support site by invok-
       ing 'krb5-send-pr --request-id'.  If your site does not distinguish between different user sites, or if you are
       not affiliated with the support site, use 'net' for this field.

       The  more precise your problem description and the more complete your information, the faster your support team
       can solve your problems.

OPTIONS
       -f problem-report
              specify a file (problem-report) which already contains a complete problem  report.   krb5-send-pr  sends
              the  contents  of  the  file  without invoking the editor.  If the value for problem-report is '-', then
              krb5-send-pr reads from standard input.

       -s severity
              Give the problem report the severity severity.

       -t mail-address
              Change mail address at the support site for problem reports.  The default mail-address  is  the  address
              used for the default site.  Use the site argument rather than this option in nearly all cases.

       -c address
              Put address in the Cc: header of the message.

       -P     print the form specified by the environment variable PR_FORM on standard output.  If PR_FORM is not set,
              print the standard blank PR template.  No mail is sent.

       -L     print the list of available categories.  No mail is sent.

       --request-id
              sends mail to the default support site, or site if specified, with a request for your submitter-id.   If
              you are not affiliated with site, use a submitter-id of net'.

       -V     Display the krb5-send-pr version number.

       Note:  use  krb5-send-pr  to submit problem reports rather than mailing them directly.  Using both the template
       and krb5-send-pr itself will help ensure all necessary information will reach the support site.

ENVIRONMENT
       The environment variable EDITOR specifies the editor to invoke on the template.
       default: vi

       If the environment variable PR_FORM is set, then its value is used as the file name of the  template  for  your
       problem-report editing session.  You can use this to start with a partially completed form (for example, a form
       with the identification fields already completed).

HOW TO FILL OUT A PROBLEM REPORT
       Problem reports have to be in a particular form so that a program can easily manage them.  Please remember  the
       following guidelines:

       ?  describe only one problem with each problem report.

       ?  For follow-up mail, use the same subject line as the one in the automatic acknowledgent. It consists of cat-
          egory, PR number and the original synopsis line.  This allows the support site to relate several  mail  mes-
          sages to a particular PR and to record them automatically.

       ?  Please try to be as accurate as possible in the subject and/or synopsis line.

       ?  The  subject  and the synopsis line are not confidential.  This is because open-bugs lists are compiled from
          them.  Avoid confidential information there.

       See the GNU Info file krb5-send-pr.info or the  document  Reporting  Problems  With  krb5-send-pr for  detailed
       information on reporting problems

HOW TO SUBMIT TEST CASES, CODE, ETC.
       Submit  small  code  samples  with the PR.  Contact the support site for instructions on submitting larger test
       cases and problematic source code.

FILES
       /tmp/p$$     copy of PR used in editing session
       /tmp/pf$$    copy of empty PR form, for testing purposes
       /tmp/pbad$$  file for rejected PRs

EMACS USER INTERFACE
       An Emacs user interface for krb5-send-pr with completion of field values is part of the krb5-send-pr  distribu-
       tion  (invoked  with  M-x  krb5-send-pr).   See the file krb5-send-pr.info or the ASCII file INSTALL in the top
       level directory of the distribution for configuration and installation information.  The  Emacs  LISP  template
       file is krb5-send-pr-el.in and is installed as krb5-send-pr.el.

INSTALLATION AND CONFIGURATION
       See krb5-send-pr.info or INSTALL for installation instructions.

SEE ALSO
       Reporting Problems Using krb5-send-pr (also installed as the GNU Info file krb5-send-pr.info).

       gnats(l), query-pr(1), edit-pr(1), gnats(8), queue-pr(8), at-pr(8), mkcat(8), mkdist(8).

AUTHORS
       Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus Support)

COPYING
       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission  is  granted to make and distribute verbatim copies of this manual provided the copyright notice and
       this permission notice are preserved on all copies.

       Permission is granted to copy and distribute modified versions of this manual under the conditions for verbatim
       copying,  provided that the entire resulting derived work is distributed under the terms of a permission notice
       identical to this one.

       Permission is granted to copy and distribute translations of this manual into another language, under the above
       conditions  for  modified versions, except that this permission notice may be included in translations approved
       by the Free Software Foundation instead of in the original English.




February 1993                        3.99                           SEND-PR(1)